Operator Guidelines

Application Process

1. 1.
   Create an account on ZTDEP and select "Tourism Operator" as your role.
2. 2.
   Apply for a licence using the multi-step wizard. Select your facility category and fill in all required details.
3. 3.
   Upload required documents — company registration (CR6), bank statements, insurance certificates, facility plans, and any category-specific documents.
4. 4.
   Pay the application fee online via Paynow/EcoCash or offline via bank transfer with proof of payment upload.
5. 5.
   Document verification — a Registration Officer reviews your uploaded documents. You may be asked to correct or resubmit.
6. 6.
   Inspection — an Inspection Manager assigns an inspector who visits your premises and files a digital report.
7. 7.
   Manager verification — the Inspection Manager verifies the report and recommends approval or re-inspection.
8. 8.
   Director approval — the Director reviews and issues your tourism licence with a unique Tourism ID.

Required Documents

• Company registration certificate (CR6)
• Bank statement / letter confirming capital
• Certificate of insurance (Section 23 compliance)
• Plan of tourist facility to scale
• Brochure or promotional material
• Surety bond (Section 11 compliance)
• Title deeds / lease agreements (where applicable)
• Professional hunter's licence (hunting operators only)

Licence Renewal

Licences are valid for 12 months from the date of approval. You will receive a reminder 30 days before expiry. To renew:

• Log in to your dashboard and select the operator to renew
• Pay the annual licence fee for your category
• Your licence expiry date will be extended by 365 days upon verification

Marketplace Listing

Once approved, you can list your business in the public marketplace so tourists can discover you. A marketplace listing fee applies and keeps your business visible for 365 days. Featured listings are also available for greater visibility.

Business Content Publishing

As a registered operator, you can publish news, blog posts, and events to promote your business. A content publishing fee applies per submission. Your content goes live after payment verification.